Troubleshooting

“No manageable business is linked to this account”

The Tapify account you signed in with doesn’t manage a business. Sign in with the owner’s account, or ask the owner to give your account permission to manage integrations. Staff (operator) and guest accounts can’t connect.

“Request unavailable” or “Connection unavailable”

The connection request expired or couldn’t be verified. Nothing was shared. Go back to ChatGPT or Claude and start connecting again.

Access lasts up to eight hours from sign-in. After that, or after you sign out of Tapify, sign in again from the assistant. This is expected.

The assistant says it can’t access something

A capability wasn’t approved. For example, cards or menus weren’t part of the connection. Revoke and connect again, and allow that capability.
The station wasn’t selected. New stations aren’t added automatically. Revoke and connect again with the stations you need.
Your role changed. The assistant never sees more than your Tapify account. Check your access in the dashboard.
The connection was revoked. Check AI agents in the dashboard.

Numbers don’t match what I expect

Sales are settled card charges in RON, not fiscal receipts, top-ups or profit.
Check the period and time zone: “yesterday” in Bucharest time differs from UTC.
Check which stations the connection covers.
Keg levels are recorded levels, not live readings.

“Busy”, timeout or “too large” errors

Wait a moment and ask again. For large requests, ask for a shorter period or fewer records at a time. If a request keeps failing, contact support and include the request reference shown in the error.

Claude Code shows a warning on the Tapify page

That’s expected: Claude Code receives your approval through a program on your computer. Continue only if you just started Claude Code yourself. See Connect Claude.

Still stuck? Contact support.